Common Task Vision

Pattern Attributes

Intervention Process
Domain Any
Work Programme WP3
Research Area GSD
Evidence Type Lit. review; Case studies
Evidence Source Literature
Evidence Strength Valid
Trigger conflicting_task_vision == true


Vendor-team members work on tasks that are not really necessary because the client thinks that those tasks are important. Tasks are considered productive when they produce the results that the client requires despite the vendor perception that it is unproductive. However, the vendor does not share this perception with the client.


The problem happens when two different cultural models of productivity appear: client team has a numerical perception, whereas vendor team perceives productivity from the perspective of completion and quality of the work. Improved focus on tasks that really matter for the project will increase productivity.


  • Tasks assigned must be discussed and agreed among vendors and clients. The reason why these tasks are important to fulfill the project objectives must be documented.
  • Ensure that information about team project and tasks is shared among vendors and clients. Each location should understand the tasks and point of view of the other sites.
  • Clients must be informed by vendors about their perception on the tasks assigned even during the development, communicating problems that appear that can affect productivity.
  • Clients have to be flexible in their productivity indicators in order to consider vendor´s estimations and suggestions.

Impact Metrics


Avoid False Agreements, Document Roles and Responsibilities, Inter-team conflict avoidance.


  1. Shah, H., Nersessian, N. J., Harrold, M. J., and Newstetter, W. (2012). “Studying the influence of culture in global software engineering: thinking in terms of cultural models.” Proceedings of the 4th international conference on intercultural collaboration.